Footing

Terms of Service

Last updated 30 July 2026

These terms govern your use of Footing. By creating an account or using the service you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to bind it.

“We” means [registered entity name], ABN [ABN], trading as Footing. “You” means the business subscribing to the service.

1. The service

Footing is job-management software for trade and construction businesses, covering clients, quoting, scheduling, job costing, invoicing, compliance records and related workflows. We provide it on a subscription basis and may add, change or remove features over time. We will not materially reduce core functionality you are paying for without telling you first.

2. Your account

  • You must give accurate account information and keep it current.
  • You are responsible for activity under your account and for keeping credentials secure.
  • You are responsible for the people you invite — staff, sub-contractors and clients — and for setting their access appropriately.
  • Tell us promptly at hello@getfooting.com.au if you believe your account has been compromised.

3. Trial and fees

  • We may offer a free trial. No card is required to start one, and it converts to a paid subscription only if you choose to continue.
  • Subscription fees are shown at sign-up and charged in advance per billing cycle. Prices are in Australian dollars and include GST unless stated otherwise.
  • Annual plans are charged for the full year up front.
  • Fees are non-refundable except where the Australian Consumer Law requires a refund.
  • We may change prices with at least 30 days’ notice. A change takes effect at your next renewal, and you may cancel before then.
  • If payment fails we may suspend the account after giving you notice and a reasonable chance to fix it.

4. Your data stays yours

You own the data you put into Footing. You grant us only the licence needed to host, process, back up and display it so we can run the service for you, and to support you when you ask.

You are responsible for having the right to collect and use the personal information you record about your clients, staff and sub-contractors, and for meeting your own obligations under the Privacy Act 1988 (Cth). Our Privacy Policy explains how we handle it.

5. Acceptable use

You must not:

  • Use Footing to break the law, or to store or send unlawful, infringing or harmful content.
  • Attempt to access another customer’s data, or probe, scan or test the security of the service without our written permission.
  • Resell or provide the service to a third party as your own, except by inviting users to your own account as intended.
  • Interfere with the service’s operation, or place unreasonable load on it.
  • Reverse engineer the service, except to the extent the law says you may.

6. Connected services

Footing can connect to third-party services including Xero, Stripe and AI assistants. Those connections are yours to make, and each service has its own terms and privacy policy that apply to you directly.

Where you connect an accounting or payment service, we send and receive data as needed to provide the sync you asked for. We are not responsible for what those services do with it, for their availability, or for their fees. If a sync fails we surface the error so you can act on it, but you remain responsible for the accuracy of your own accounts — Footing does not replace your accountant or your obligation to keep correct records.

7. Availability

We aim to keep Footing available and to give advance notice of planned maintenance. We do not currently offer a contractual uptime guarantee. The service may be unavailable due to maintenance, faults, or events outside our control.

8. Intellectual property

We own the Footing software, brand and documentation. These terms do not transfer any of that to you beyond the right to use the service while your subscription is active. If you send us feedback or suggestions, we may use them without obligation to you.

9. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for failing to meet a consumer guarantee can be limited, we limit it to resupplying the service or paying the cost of resupply.

10. Disclaimers and liability

Subject to section 9, the service is provided “as is”. We do not warrant it will be uninterrupted or error-free, or that it will meet every requirement you have.

Subject to section 9, neither party is liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings. Our total liability arising out of or in connection with these terms in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in this section limits liability for death or personal injury caused by negligence, or for fraud.

11. Indemnity

You indemnify us against claims brought by a third party arising from your data, your use of the service in breach of these terms, or your breach of the law — except to the extent the claim is caused by us.

12. Suspension and termination

  • You may cancel at any time from Settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
  • We may suspend or terminate an account for a material breach of these terms, or for non-payment, after giving you notice and a reasonable chance to fix it — or immediately where the breach is serious, unlawful, or threatens the security of the service or other customers.
  • We may terminate for convenience with 30 days’ notice and a pro-rata refund of any prepaid fees for the unused period.

13. Getting your data out

You can export your data at any time while your account is active. After termination we keep it for 90 days so you can export it or reactivate, then delete or de-identify it, except where we must keep records longer to meet a legal obligation. If you want it deleted sooner, ask us.

14. Changes to these terms

We may update these terms. For material changes we will give at least 30 days’ notice by email or in the product. Continuing to use Footing after a change takes effect means you accept it. If you do not accept it, you may cancel before it takes effect and we will refund any prepaid fees for the unused period.

15. General

  • These terms and the Privacy Policy are the entire agreement between us about the service.
  • If a provision is unenforceable, the rest continues to apply.
  • Not exercising a right is not a waiver of it.
  • You may not assign these terms without our consent. We may assign them to a successor of our business.
  • These terms are governed by the laws of [State], Australia, and each party submits to the non-exclusive jurisdiction of its courts.

Contact

[Registered entity name], ABN [ABN]
hello@getfooting.com.au